Support

Full-spectrum help

We make every attempt to simplify the support of GeoGenesis® throughout the user’s experience. Here, we’ve provided access to various downloads, questions, and ideas for troubleshooting. Hopefully, this collection will provide adequate support; but if you require additional information, please contact our office as needed.

Downloads

> GeoGenesis

Non-US Government (Commercial [COTS] version)

GeoGenesis is a commercial product available for sale in the United States. Please see the purchase summary for more information.

Full GeoGenesis functionality requires an active license.

The current GeoGenesis COTS version number is v.3.1. To check the version number of any existing GeoGenesis installed on your system:

• Launch IApioneer, select Help > About in the upper right corner of the menu; and
• IApioneer's (and hence GeoGenesis') current version number will be readily displayed in the dialog box.

US Government (Government [GOTS] version)

GeoGenesis was developed under contract with the U.S. Government. Accordingly, GOTS (Government-off-the-shelf) versions are available for U.S. Government users.

There is no cost for the GOTS software.

The current GeoGenesis GOTS version number is v.3.0. To check the version number of any existing GeoGenesis installed on your system:

• Launch IApioneer, select Help > About in the upper right corner of the menu; and
• IApioneer's (and hence GeoGenesis') current version number will be readily displayed in the dialog box.

For more information on GOTS distribution/download, contact our sales desk:

• Email, or
• Call (toll-free): 888-860-IAVO (4286).

> Manuals

The following manuals and related help files (note: GeoGenesis is a module integrated with IApioneer) are offered as:

• Download the IApioneer Users' Manual (*.pdf),
• Download the IApioneer information flyer (*.pdf), and
• Download the IApioneer Technical Specifications and Capabilities Summary (*.pdf).

> Updates

The current GeoGenesis COTS version number is v.3.1 and GOTS is V.3.0. To check the version number of any existing GeoGenesis installed on your system:

• Launch IApioneer, select Help > About in the upper right corner of the menu; and
• IApioneer's (and hence GeoGenesis') current version number will be readily displayed in the dialog box.

For more information on access to updated GeoGenesis versions, contact our sales desk:

• email or
• call (toll-free): 888-860-IAVO (4286).

 

Frequently Asked Questions (FAQs)

> GeoGenesis Installation (A)

Question 1A: How are GeoGenesis and other products such as OmniDEM related?

Answer 1A: By leveraging the powerful underlying architecture of a common code foundation, GeoGenesis runs alongside, OmniDEM, and FeatureXTract as part of the end-to-end suite called "IApioneer". As such, users gain access to a variety of data formats and exportation capabilities as well as a wealth of preprocessing tools.

 

Question 2A: Is there a special installation procedure?

Answer 2A: The software uses the standard application install wizard for Windows-based applications. Simply following the default prompts (and DO NOT change the install location from the default).

 

Question 3A: I downloaded and installed GeoGenesis, what else do I need to get started?

Answer 3A: In order to use GeoGenesis (COTS version), you will need a license linking your version of the software to your computer. To obtain your license, contact IAVO (or use the 1-800 Help Line) for support. To find this, select Help > About in the upper right corner of the menu. In the About window, click on "Licensing" and you will be shown an activation code. Once you have obtained a license, use the same dialog to activate your license by clicking on "Activation" and selecting your license file.

There is no license required for the GOTS version of the software.

 

> Use and Functions (B)

Question 1B: Can I use commercial satellite imagery to model with GeoGenesis?

Answer 1B: Yes. You may easily and readily process a variety of satellite imagery including Quickbird, Ikonos, GeoEye, and WorldView.

 

Question 2B: How easily can I ingest and export formats from other geospatial systems?

Answer 2B: You can easily ingest and export geospatial data in a variety of formats that are compatible with other geospatial systems. Please reference our supported formats list to verify the specific format in which you are interested. If you need further information on specific formats not listed, please contact us and we'll be happy to assist you further.

 

Question 3B: Do I need any special equipment for GeoGenesis?

Answer 3B: You do not need any special equipment to run GeoGenesis. Please reference our system requirements list for minimum and recommended system specifications.

 

Question 4B: I have some unique requirements. What is the best way to request that these get included in future GeoGenesis releases?

Answer 4B: We continue to add capabilities to GeoGenesis and are actively seeking new requirements from our current and potential users. If you have specific interests, please contact us and we'll be happy to discuss your needs and identify avenues for including capabilities to meet your requirements.

 

Question 5B: How easy is it to output the results from GeoGenesis?

Answer 5B: Easy. GeoGenesis can convert NITF2.0 and 2.1 files to TIFF files.  The software can also convert and export images into a variety of formats, including: NITF, Erdas Imagine, and TIFF. Vector formats can be exported in a variety of file formats that include: KML/KMZ (Google Earth native), Collada, ESRI Shapefile (2D and 3D), Wavefront OBJ, and Presagis OpenFlight.

 

> GeoGenesis Troubleshooting (C)

Question 1C: What if I can't see data in the GeoGenesis Workspaces?

Answer 1C: First ensure your graphics card meets the minimum/recommended system configuration. If not, you will need to purchase a suitable graphics card. If so, you will need to ensure your graphics card drivers are up to date as well.

 

Question 2C: My computer lost power while I was installing the software and shutdown, and I'm concerned that the application didn't install correctly. What should I do?

Answer 2C: First, attempt to uninstall any previous versions of IApioneer (and hence GeoGenesis) from your machine. Then you may install the software again. There is no need to reboot the machine prior to the new installation.

 

1-800 HELP Line

> The following phone numbers are available for support and user licensing/activation

• 1-888-860-IAVO (4286)
• 919-433-2400